Delivery and Refund Policies:
Goods are supplied on condition that the customer accepts our terms and conditions for payment and delivery.
Delivery and Acceptance
North Island normally within 3 working days after the payment clears.
South Island normally within 5 working days after the payment clears.
Some rural locations might take a day or two longer.
Deliveries may be affected by a number of factors that we have no
influence over. In no circumstances can we accept responsibility for
delays that are caused by circumstances that are beyond our control.
The goods must be checked immediately on delivery for damage before
accepting them. Damaged packaging should be checked and noted on the
delivery docket. Damaged goods should be rejected. If you sign for the
goods as being in good order and condition, no claim for freight damage
can be accepted. If for any reason it is not possible to check the
goods at the time of delivery, they should be signed for as “not
checked”. If goods are accepted and signed for as in good condition, no
subsequent claim for damage can be accepted.