Goods are supplied on condition that the customer accepts without reservation our terms and conditions for payment and delivery.
Use of Appliances
All the appliances we offer for sale are for DOMESTIC USE ONLY.
Warranties expressly exclude use for commercial or semi-commercial
purposes.
Glass Splashbacks
Where glass splashbacks are used near gas hobs the hob should be installed at least 50mm from the splashback.
Delivery and Acceptance
Delivery of goods to mainland
New Zealand is free unless otherwise stated. Delivery to offshore NZ may
attract a delivery charge. Contact us for more information before
purchasing if you live in the Chathams, Great Barrier, Waiheke or
Stewart Island.
Goods are sent by road freight or courier depending on size.
Delivery is normally effected two to
five working days after funds have cleared though this cannot be
guaranteed. Whilst we will try to arrange for delivery within specific
time slots, we cannot guarantee it. We cannot accept responsibility for
delays that are beyond our control.
The
customer is responsible for supplying the correct delivery address. Any
costs resulting from erroneous delivery information supplied to us will
be borne by the customer.
The
goods must be checked immediately on delivery for damage before
accepting them. Damaged packaging should be checked and noted on the
delivery docket. Damaged goods should be rejected. If you sign for the
goods as being in good order and condition, no claim for freight damage
can be accepted. If, for any reason, it is not possible to check the
goods at the time of delivery, they should be signed for as “not
checked”.
Damage in Transit
Goods not examined at time of delivery must be signed for as ‘not
checked’. Otherwise they will have been accepted as in good order and no
claim for damage in transit may be made.
Any
damage or defects discovered in ‘unchecked’ goods subsequent to
acceptance on delivery must be notified to us without delay and within
72 hours. Goods reported as damaged after the 72-hour period will be
replaced only at the sole discretion of ApplianceSmart.
Faults
reported after the 72-hour period following delivery will come under
the manufacturer/importer’s warranty. The customer will report the fault
to the appropriate help desk or complete the online Warranty Service Request Form
Warranties
All new appliances carry a manufacturer’s/importer’s guarantee for
the period stated in the documentation. Customers are required to keep
their invoice as proof of purchase. This will ensure speedy resolution
of warranty issues.
Warranty
call-outs that entail a journey in excess of 35km to site will attract a
travelling charge at the prevailing rate of the service engineer.
Alternatively, the client will be required to take the appliance to a
service engineer.
Note that warranties cover appliances for DOMESTIC USE ONLY.
WARRANTIES DO NOT COVER USE IN COMMERCIAL OR SEMI-COMMERCIAL PREMISES OR APPLICATIONS.
Gas Appliances
Gas appliances can be configured for Natural Gas or LPG. Please ensure that you inform us which you need at time of purchase or soon after.
Installation
Gas and electrical appliances should be installed by suitably qualified and registered personnel.
Refund Policy
If you have a problem with the goods or our service, contact us
without delay. Refunds will be given at the sole discretion of Great
Deals Direct Ltd.
Returns
In the case that you change your mind and wish to return an item, a
re-stocking fee of $20 or 15% (whichever is the greater) will be
charged. Goods must be returned at your expense and responsibility, and
arrive in new condition. Please inform us of your intention to return a
product beforehand and as soon as possible.
Exchanges
In the case that you wish to exchange a product ApplianceSmart at its sole discretion
might agree to waive or modify the above re-stocking fee. In any case, a
product to be exchanged must be returned at your expense and
responsibility, and arrive in new condition. Contact us to arrange an
exchange.
Cancelling your order
Please note that cancelling an order (before it is dispatched) for
no other reason than you have changed your mind, could result in charges
being made to recover our costs. For example, Credit card fees and
freight charges are non-refundable so we will have to recover our costs
from your payment.
Acceptance of Terms
By placing your order you will be deemed as accepting without
reservation our terms and conditions. In particular you accept your
responsibility to check the condition of the goods on delivery and
within the timeframe given above and to report any problems without
delay.
Our terms and conditions may be updated from time to time.
ApplianceSmart
PO Box 359
Katikati 3166
BOP